Blog
Welcome to the place where we share our industry knowledge, insights, and customer experience trends. Take a deep dive through our content and enjoy!

What is a customer advocacy program? Definition and strategies

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What is a customer-centric strategy and how to create one for your business

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5 Effective Ways to Gain Customer Trust and Confidence

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What is a Customer Base? 8 Simple Ways To Increase it

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Contact Center vs Call Center: What's the difference

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Exploring 6 Types of Call Centers: A Comprehensive Guide

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Computer Telephony Integration (CTI): Streamline Communications

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Improve Customer Experience: Reduce Average Response Time

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How do you choose the right corporate communication metrics for your goals

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How good customer retention rate and customer experience go hand in hand

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Abandon Rate: Why It Matters & How To Reduce It

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How to create a personalized customer experience

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