Blog
Welcome to the place where we share our industry knowledge, insights, and customer experience trends. Take a deep dive through our content and enjoy!

Customer sentiment analysis: What it is and why you need to measure it

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Usage of mobile app customer support

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How to Create an Inspiring Customer Service Philosophy

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Importance of call center agent performance

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Millennials vs. Gen Z – Differences in Their Customer Service Expectations

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Benefits of bussines process management (BPM)

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Embedded softphone app: a key to successful contact center

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12 Practical Ways to Increase Team Productivity

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12 Customer Service Phrases to Use (+ 10 You Should Avoid)

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Features to look for in your contact center solution 

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E-commerce customer experience: 12 ways to improve CX 

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Groupama Insurance Increases Employee Productivity with Live

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