Blog
Welcome to the place where we share our industry knowledge, insights, and customer experience trends. Take a deep dive through our content and enjoy!
Insights
Customer sentiment analysis: What it is and why you need to measure it
Read more
Insights
Usage of mobile app customer support
Read more
Insights
How to Create an Inspiring Customer Service Philosophy
Read more
Insights
Importance of call center agent performance
Read more
Insights
Millennials vs. Gen Z – Differences in Their Customer Service Expectations
Read more
Insights
Benefits of bussines process management (BPM)
Read more
Insights
Embedded softphone app: a key to successful contact center
Read more
Insights
12 Practical Ways to Increase Team Productivity
Read more
Insights
12 Customer Service Phrases to Use (+ 10 You Should Avoid)
Read more
Insights
Features to look for in your contact center solution
Read more
Insights
E-commerce customer experience: 12 ways to improve CX
Read more
Client Stories
Groupama Insurance Increases Employee Productivity with Live
Read more
