Empowering public service excellence: The benefits of KITEU's new LIVE service desk solution
Public institutions handle a wide range of requests every day, from technical issues to administrative questions, and the way these requests are managed directly affects the quality of service citizens receive. To make support faster, clearer, and easier for everyone involved, KITEU introduced a new service desk solution based on the LIVE platform, creating a single, transparent point of communication for public sector institutions across Serbia.
Summary:
- Faster response times and clearer visibility into request status
- One centralized platform for all support requests and communication
- Easy ticket submission directly from Pisarnica, without emails or phone calls
- Less administrative overhead and more time spent on resolving issues
- Stronger coordination and more consistent support across public institutions
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