One Platform - Smarter Communication for Every Industry
No matter the industry, Live makes it easier to manage all customer interactions, keep teams informed, and provide timely, consistent service that builds trust and loyalty.
Customer Expectations Are Rising - No Matter the Industry
Whether in retail, gaming & lottery, insurance, or hospitality, customer expectations have never been higher. Our contact center solution empowers businesses to deliver seamless, personalized, and always-available support — helping retailers drive loyalty, operators build trust, insurers strengthen relationships, and hospitality providers create memorable guest experiences.
Turn These Challenges Into Opportunities With Live
Communication barrier between sales, service, and back-office teams
Unified communication hub connecting all in one platform
Inconsistent customer experience across channels
Seamless continuity across voice, chat, email, social, and in-person
High volumes of routine requests that overwhelm agents
Automated handling of routine requests, freeing agents for complex cases
Lack of real-time visibility into customer journeys and transactions
Centralized customer history for faster, more accurate service
Limited ability to inform customers proactively about changes or issues
Built-in tools for timely notifications and personalized updates
Difficulty scaling operations while staying compliant
Flexible, secure infrastructure ready to grow with your business
How Live Delivers These Benefits
Key Features:
Connect Every Interaction
All customer conversations - phone, email, chat, social, and in-person - are visible in a single view, reducing repeated questions and miscommunication.
Prioritize What Matters
Urgent issues are routed to the right team members immediately, while routine requests are handled efficiently to avoid bottlenecks.
Streamline Operations
Agents have the information they need at their fingertips, so they can resolve inquiries quickly and focus on high-value tasks.
Proactively Keep Customers Informed
Share updates, alerts, and reminders in advance to keep customers confident and engaged.
Gain Insight Across the Organization
Track trends, performance, and customer behavior to make smarter business decisions.
Scale Seamlessly
Whether handling seasonal peaks, growing customer bases, or expanding to new regions, Live adapts without heavy IT investments.
Industry Highlights
Insurance: Simplify claim handling and improve customer trust.
Retail: Deliver shopping experiences that delight and keep customers coming back.
Hospitality: Make every booking smooth and every guest feel cared for.
Lottery & Gaming: Build credibility and keep players engaged securely.
A better first impression from the first call to the final feedback
FAQ
Which industries can use Live?
Live is designed to support a wide range of industries. On this page, we highlight insurance, retail, hospitality, and gaming, but Live is also successfully used in sectors like healthcare, banking, and utilities. Its flexible platform adapts to the specific needs of your business, no matter the industry.
Can Live work with our existing systems?
Yes. Live integrates smoothly with CRM, billing, booking, and other industry-specific solutions.
Can we start small and expand later?
Yes. Many clients begin with essentials like contact handling or notifications, then grow into more advanced use cases.
Is Live secure and compliant?
Absolutely. Live provides enterprise-grade encryption, compliance with global and local standards, and safeguards for sensitive transactions.
How quickly can we get started?
Live’s cloud-native setup allows for fast deployment without heavy IT overhead.
What makes Live different from traditional contact centers?
Live unites contact center capabilities with CRM and automation - designed for the speed, reliability, and customer care the utilities sector demands.
Ready to Transform Communication in Your Industry?
