Hey there, Live 3.0 community!
As the year comes to a close, we’re thrilled to share the latest updates to LIVE 3.0—your trusted omnichannel platform for seamless customer service.
We’ve introduced powerful new features designed to elevate your team’s performance and ensure exceptional client experiences.
Curious about what’s new?
Let’s find out!
Enhance your real-time communication with clients using pre-designed Email Templates. This feature ensures quick and consistent responses, helping your agents provide accurate information instantly. Chat Templates, integrated within the LIVE system, not only improve response times but also streamline communication, enabling agents to handle multiple chats efficiently while delivering a personalized experience.
Simplify and optimize communication routing with UACD Management. This system intelligently assigns incoming client interactions to the most suitable agent based on priority, skills, and client profile. Whether managing VIP clients or balancing queue times, UACD ensures seamless communication and boosts efficiency by equipping agents with customer insights for more effective interactions.
Empower your team with customizable workspaces and widgets. The Personal Workspace provides agents with a centralized view of tasks, communications, and real-time performance metrics, ensuring better organization and faster decision-making. Additionally, the Company Workspace offers a shared dashboard to track group KPIs, improving transparency and collaboration across teams.
The banking sector is transitioning from traditional to digital means. Due to technological improvements, customers increasingly demand more from their banking institutions than simply basic financial transactions. With the rise of digitalization, customers now desire a more tailored approach that caters to their specific preferences, lifestyles, and financial objectives.
But the question is – how is personalization revolutionizing the banking sector and creating deeper customer insights?
Read our blog post and find out!
At ASEE Live, we are constantly working on empowering organizations to connect and communicate with their customers seamlessly and efficiently.
Learn more about how the Live product family can help you support and improve your customer experience strategy.
