Struggling to keep up with growing customer expectations?
You’re not alone.
Support teams everywhere are feeling the pressure—and that’s exactly why we built LIVE: to help you streamline conversations, boost efficiency, and get real results from automation and AI.
In this post, we’re diving into everything new and next in the world of LIVE, from product updates to expert insights and what we’re learning out in the field.
Let’s make customer support smarter—together.
What if your contact center could do more—with less effort?
In this exclusive interview, Tomislav Črgar, our Business Director for CX Solutions, shares how the LIVE platform is tackling today’s real-world customer experience challenges. From AI voicebots and smart workflows to industry-specific SaaS solutions, he walks through how LIVE enables faster, more scalable support without compromising the human touch.
Sure, automation can solve a lot. But it’s not a silver bullet.
Dominik Galinec, our Product Strategy Director, explains why even the most advanced CX tools won’t deliver long-term value without a strong strategic foundation. In this thought piece, he breaks down what it really takes to build a high-performing support system that adapts and scales.
Our latest Live 3.0 update brings a clearer, more intuitive interface for call management. Agents now get more information on-screen, with layouts that adapt to their working style—making it easier to respond quickly, make confident decisions, and resolve issues on the first try.
It's all about clarity, speed, and flexibility—right when your team needs it most.
We’re always listening—and adjusting. Here’s what’s been shaping LIVE behind the scenes:
.debug 2025: Lessons in Adaptability
We shared what’s working (and what’s not) to help ensure LIVE evolves in step with real support team needs.
👉 Check out the insights
ProductWorld Europe: Rethinking How We Build
We’re rethinking our development process so you get faster updates, better features, and a product that grows with your business.
👉 See what’s changing
Behind every feature is a real team solving real challenges. One of them is Smion Đurđević, who leads BPM automation and Voicebot development at ASEE. From tailoring complex setups to following the latest in AI, his work is all about making LIVE more scalable, secure, and client-ready.
Smarter support doesn’t stop at tech. It’s also about approach. Here are two hands-on guides we think your team will love:
Complaint Handling That Works: Proven ways to turn unhappy customers into loyal ones.
👉 Read the guide
AI Ticketing: How to streamline support, boost speed, and reduce manual effort.
👉 Learn more
Live 3.0 can help you take your customer engagement to the next level.
Visit our showcase page to explore all the features in detail, and don’t forget to follow us for the latest updates. If you have any questions or want to learn more, please don't hesitate to contact our support team.
We look forward to helping you create exceptional customer experiences with Live.
