Hey there, Live 3.0 community!
We hope you’re having a great start to the year! As Q1 wraps up, we’re bringing you the latest updates to LIVE 3.0—the platform that keeps customer interactions seamless across calls, emails, chat, and social media.
We’ve been working on new ways to help your team stay organized, plan better, and communicate more efficiently.
Oh, and if you caught us at Money Motion 2025, you might’ve seen our AI-powered Voicebot in action. If not, don’t worry. We’ll fill you in below! 😉
And because we love to keep you ahead of the curve, we’ve created a short ebook packed with insights on AI voice bots in customer support.
Let’s jump right in! 👇
Forms in LIVE 3.0 help streamline customer inquiries by collecting and categorizing key information. With custom fields, agents can gather essential details on customer issues, products, or services—ensuring faster and more accurate resolution. Plus, mandatory fields can guide process behavior, keeping workflows efficient and organized.
Planning your workforce has never been easier with the new employee absence monitoring tool. Now, you can track absences and plan your resources more effectively. This update helps managers stay on top of availability, ensuring smoother operations and more efficient resource allocation.
Take control of your email campaigns with new email scheduling options. The system now allows users to schedule emails in 15-minute intervals (15/30/45/00), ensuring your message is sent at the optimal time for engagement. The system sends scheduled emails every 15 minutes, allowing you to fine-tune your sending times for the best results.
We had an amazing time at Money Motion 2025, where we showcased our AI-powered Voicebot to an audience of industry leaders, innovators, and curious minds. 🤖✨ Attendees got the chance to interact with it firsthand—seeing how it handles real customer inquiries, automates conversations, and makes support faster, smarter, and available 24/7. From answering complex questions to seamlessly guiding users, our Voicebot proved that AI isn't just the future—it's already here, transforming customer service. 🚀
We'd love to continue the conversation if you stopped by our booth and tried our voicebot! And if you missed it, no worries—our team will be more than happy to show you what it can do. 😊👇
AI voicebots are transforming customer support—reducing wait times, improving personalization, and making service available 24/7. In this short ebook, we break down five key trends driving this shift and how businesses can leverage AI for better customer experiences.
📥 Download now to stay ahead!
Live 3.0 can help you take your customer engagement to the next level.
Visit our showcase page to explore all the features in detail, and don’t forget to follow us for the latest updates. If you have any questions or want to learn more, please don't hesitate to contact our support team.
We look forward to helping you create exceptional customer experiences with Live.
Learn more about how the Live product family can help you support and improve your customer experience strategy.
