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October 18, 2023

LIVE 3.0: Bringing Omnichannel Excellence to Your Business

We are excited to share insights and updates about the latest version of our omnichannel communication platform, Live 3.0

Before we delve into the features of Live 3.0, let's take a moment to highlight a remarkable project. ASEE, in partnership with Asseco Lithuania, has secured a project with Vilniaus Vandenys, Lithuania's largest water supply company, serving over 560,000 users. The project, called FAVAKA, aims to improve financial management and customer communication by implementing Live 3.0 platform, a CRM system, and a contact center solution, along with a financial management and accounting system, enabling seamless customer interaction across various channels without third-party software.


Tired of dealing with redundant data and duplicate entries? Live 3.0's Duplicate Check feature ensures your database stays clean and efficient. It automatically identifies and helps you eliminate duplicate customer records, saving your team valuable time and improving data accuracy.


Need to guide your agents discreetly during customer calls? Live 3.0's Whisper to Agent feature within the Supervision module allows supervisors to provide real-time instructions to agents without the customer hearing. It's an invaluable tool for training, coaching, and ensuring consistent service delivery.

The Listen to Agent feature lets supervisors listen in on ongoing customer-agent conversations. It's a essential tool for understanding customer interactions, identifying areas for improvement, and overall enhancing agent performance.


Are you interested in modernizing your customer service and contact center operations? Look no further! We invite you to download our latest eBook, "The Contact Center Transformation: A Guide to Modernizing Customer Service." Discover the best practices, strategies, and insights that will empower your business to excel in the omnichannel era.


Learn more about how the Live product family can help you support and improve your customer experience strategy.

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