We're thrilled to usher in a new era of customer service excellence with the latest enhancements in Live 3.0, our omnichannel solution. Explore the future of seamless customer interactions with new and improved features:
Local search simplifies app navigation with its Local Search feature, allowing users to search and find information within the application effortlessly. This ensures a smooth and user-friendly experience.
In the "Consultations" tab, gain insights into specific call consultations. Live 3.0 provides details such as the consulting agent's information, consultation timestamp, and the duration of the interaction. This feature allows both agents and supervisors to track and analyze consultation activities within the application seamlessly.
In the "Recordings" tab, Live 3.0 provides a comprehensive archive of audio recordings from completed calls. Every call made within the application is automatically recorded and conveniently accessible. Users can listen to these recordings directly within the application and have the option to download them for future reference if needed.
Customer experience trends are changing quickly due to customers' constantly evolving demands. Predicting the possible changes that could impact the customer experience environment is becoming increasingly crucial.
This blog post will cover the most innovative and exciting customer experience trends in 2024. Prepare to explore the future of customer service in great detail and learn the tactics that will differentiate your company.
Learn more about how the Live product family can help you support and improve your customer experience strategy.
