Hey there, Live 3.0 community!
We’re excited to share the newest updates to Live 3.0 – the ultimate omnichannel platform! Our team has been hard at work improving the features you love, ensuring that your customer service operations run even more smoothly and efficiently.
Ready to see what's new?
Let's find out!
You can now fully customize your email templates by applying your official corporate font and colors. This feature allows you to maintain brand consistency in your customer communications, ensuring your company’s identity is reflected in every interaction.
Managing your team just got easier! The upgraded Supervision Module provides supervisors with a comprehensive view of all agents’ activities, along with advanced statistics, all on a single screen. This streamlined setup boosts efficiency and speeds up decision-making, allowing supervisors to address any issues instantly.
Collaboration between team members is now more effective with the new User Tagging feature. Agents can tag colleagues within any module to notify them about urgent communications or pending tasks. Once tagged, the colleague receives an instant notification, ensuring they can respond quickly and stay aligned on priorities.
Omnichannel communication is a method of ensuring that, no matter the channel your customers choose to communicate with you, your brand voice and message align with their requirements and preferences.
However, what difficulties might businesses face when starting their Omnichannel journey? And how can you avoid falling into the same mistakes as everyone else by being ready for these challenges before you even start?
Read our blog post and find out how!
At ASEE Live, we are constantly working on empowering organizations to connect and communicate with their customers seamlessly and efficiently.
Learn more about how the Live product family can help you support and improve your customer experience strategy.
