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Live platform

Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions about our omnichannel contact center and customer experience automation platform.
Why go with Live?

General Questions

What is ASEE Live Contact Center Platform?

ASEE Live is an omnichannel contact center and customer experience automation platform that unifies calls, email, chat, SMS, video, and social media into one dashboard. It helps businesses streamline communication, automate workflows, and improve performance with 400+ built-in KPIs, while supporting fast, modular implementation and seamless CRM or ERP integration. Learn more about Live features »

Why go with Live?
ASEE Live delivers a flexible, modular CX platform with fast deployment, intuitive design, and vendor-agnostic integration. It requires no coding and avoids vendor lock-in, making it easy to adapt, scale, and manage customer interactions without heavy IT involvement.
Which industries use ASEE Live?
ASEE Live is trusted by organizations in banking, insurance, healthcare, telecom, utilities, retail, hospitality, and gaming. Any business that manages large volumes of customer interactions can benefit from its process automation and omnichannel capabilities.

Features & Integrations

Can Live integrate with other systems (CRM, ERP, billing, core systems)?
Yes. Live is API-ready and integrates seamlessly with CRM, ERP, billing, and other business systems through its open API studio, ensuring smooth adoption within your existing IT environment.
Is Live available in multiple languages?
Yes. Live supports English, Croatian, Polish, Macedonian, Serbian (Cyrillic), Bosnian, Czech, Lithuanian, Russian, Turkish, Slovenian, Slovak, Uzbek, and Vietnamese. The platform can also be localized to additional languages based on business needs.
Can Live be configured without coding?
Yes. Live includes over 500 built-in KPIs and extensive configuration options without requiring coding. For unique needs, ASEE consultants can help with additional feature development.

Deployment & Data

Do we need our own servers to use Live?
No. You don’t need your own servers—Live can be hosted securely in ASEE or partner data centers, reducing infrastructure costs and simplifying deployment.
Can we import all data from our old system?
Yes. When moving to Live, you can export data from your old system and import it into the platform, ensuring you keep your full history without data loss.
How quickly can ASEE Live be deployed?

Live can be implemented in days instead of months. Its modular structure allows you to start with the essentials and scale as your needs grow. Request a demo »

Security & Compliance

Is ASEE Live secure and GDPR-compliant?
Yes. ASEE Live is fully GDPR-compliant and uses end-to-end encryption to protect data. Its Virtual Front Desk module also supports eIDAS compliance, ensuring secure digital onboarding and transactions.

Partnering & Support

Can we become a Live partner?

Yes. ASEE welcomes new partners worldwide. Simply fill out the contact form and an ASEE representative will reach out to discuss collaboration opportunities.

Product Updates

What’s new in ASEE Live 3.0?

ASEE Live 3.0 introduces corporate branding in emails, improved supervision for agent monitoring, user tagging for collaboration, smarter call handling UI, and expanded automation features to boost efficiency and customer satisfaction. Read the full update »

Getting Started

How can I get started with ASEE Live?

You can book a personalized demo to see how ASEE Live can transform your customer experience with omnichannel communication, automation, and real-time analytics. Book your demo »

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