The contact center glossary defines the most common vocabulary, measurements, metrics, and phrases related to call center software and the field of customer experience.

Business Process Management (BPM) – is a practice of building optimal business process management that is optimized, designed, analyzed, monitored, and executed. It helps to make your business more cost and time efficient.

Business Process Outsourcing (BPO) – is a form of business externalization to another company.

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