Glossary

The contact center glossary defines the most common vocabulary, measurements, metrics, and phrases related to call center software and the field of customer experience.

All A B C D E F g h i j k l m n o p q r s t u v w

M

Multichannel – defined as fusion of both virtual and physical channels.

One place for effective
client-oriented communication.

Privacy Policy Accessibility

INDUSTRIES

ABOUT US