Ticketing

Live connects customers and companies, focusing on resolving their issues by aligning all communication touchpoints into one place.

Live ticketing system enables you to enjoy the full power of dispatch automation by using advanced configuration and algorithms that intelligently allocate tickets to employees that are going to solve the issue fastest and most accurately, so the right resources are engaged at the right moment.

Who loves a ticketing solution, right? We fully understand that so, while using Live, the only thing your customers should do is engage with your company over their preferred channel of communication and the ticketing system will intelligently dispatch tickets to the right resources, making time-to-resolution metrics plummet.

By personalized, we do not mean only being on a first-name/last-name basis but using accurate, customized data, for example, knowing their previous issues and pain points even before you start solving the following problem. This functionality will reduce churn and increase customer satisfaction by not asking the same question repeatedly on each touchpoint or making them take unnecessary steps in the process.

Live Ticketing system lets you focus on support quality while it takes care of deadlines, SLA terms, and conditions. This feature saves you from potential customer misunderstanding or forgetting a critical task & deadline that you are committed to.

By smart methodology balancing, Live recognizes how to dispatch tickets so that you get the optimum results within the team while not “burning out” your support staff. This will help you significantly reduce staff churn rate, which reduces employee acquisition costs by double digits.