Hey there, Live 3.0 community!
We're thrilled to announce new updates to Live 3.0 – the omnichannel communication platform! Our team has been busy behind the scenes, and we're eager to show you the latest features that will take your customer service to the next level.
Curious to see what's new?
Let's jump right in!
Social media is a powerful tool for promoting and selling products, communicating with customers, and providing services. With the LIVE Social Network module, you can now receive and reply to messages from various social networks directly within the system. This integration records all client communications, giving you a comprehensive view of client needs and enhancing your ability to deliver exceptional customer support.
The new campaign dashboard module supports e-mail and various other campaign types. With powerful customer segmentation and tracking tools, you can monitor campaign performance and ensure success. Additionally, you can test campaigns on a smaller scale before a full launch, ensuring your message resonates and delivers impactful results.
Live 3.0 enables users to create a video call appointment with the Customer, establish a video call, and carry out user video identification for the purpose of contracting complex services which would normally require the Customer's in-person arrival at the branch office. After confirming the appointment, the Customer receives a link to initiate the video call and proceed with identification. This process enhances user experience, speeds up business operations, and reduces costs for service providers.
We participated as partners in this year's Radilica Contact Center Industry MeetUp held at the Kaptol Boutique Cinema in Zagreb. The event, themed "A[I]gent – AI in Call Centers," focused on the significant impact of artificial intelligence on customer service. Experts discussed AI's role in transforming contact centers with innovations like chatbots and virtual agents.
A standout moment was Mario Turčić from the Live team, who presented "Retrospective of Call Centers — The Dynamic 15." Mario explored the evolution of call centers over the past 15 years, highlighting technological advancements such as social media, cloud computing, and omnichannel strategies and providing insights into the future of customer service.
We always ensure that our website has quality content, so be sure to check out some of our latest blog posts.
Engaging with customers has entered a new phase due to the quick changes in customer preferences and the emergence of new channels during the past few years. With the rise of social media and instant communication channels, customers expect immediate responses and personalized interactions from brands.
To meet these rising expectations, businesses must implement effective real-time customer engagement strategies. Want to stay ahead? Dive into our latest blog post and find out how!
At ASEE Live, we are constantly working on empowering organizations to connect and communicate with their customers seamlessly and efficiently.
Learn more about how the Live product family can help you support and improve your customer experience strategy.
