Hey there, Live 3.0 fam!
We're back with some awesome new updates to all of your favorite omnichannel communication platform – Live 3.0! Our team has been hard at work, and we're stoked to introduce you to the latest features that'll make your customer service game even stronger.
Ready to check them out?
Let's get right into it!
Easily manage and track customer inquiries from various channels in one central hub. Whether you're a customer service pro or a manager, Ticketing streamlines communication, offers customizable processes, and integrates seamlessly with other Live services. Process management allows you to configure and customize every part of the business process down to the smallest detail. With partial or complete automation. Say hello to organized customer interactions and endless opportunities for your organization!
Engage in real-time voice conversations with customers directly within the application. Perfect for those without a camera or preferring audio-only interactions, Audio Chat offers a convenient way to connect and collaborate effortlessly. Enhance your customer communication experience and ability to provide exceptional service.
Transform your customer relationships with Contact Management and access to past client activities. Organizing customer data in one central location allows businesses to streamline access to vital information, boost engagement, and drive better results. With an effective contact management system, you can effortlessly track interactions, improve customer satisfaction, seize growth opportunities, and easily overview all activities with a client - all in one place.
At the Sava Center in Belgrade, we hosted an event on innovations on the Live platform. We discussed the latest trends, challenges, and opportunities resulting from developments within the ASEE group. From presenting our innovative "Service Desk" solution to discussing user experience versus employee experience with a focus on AI, the event provided a rich exchange of insights and experiences. A special thank you to Srđan Plamenac from Remiks.com and our clients Meri Đula Ercegović from OTP Bank and Hrvoje Grubišić from Aircash for participating in the panel discussion and sharing their insights.
We always ensure that our website has quality content, so be sure to check out some of our latest blog posts.
Understanding the needs and demands of customers is essential for a company's success in today's competitive market. Customer insights not only provide a pulse on satisfaction but also serve as a compass guiding companies toward innovation and improvement.
If you're having trouble getting your B2B customers to provide insightful feedback, this blog post is for you! It explores practical advice and methods for obtaining and using customer feedback.
At ASEE Live, we are constantly working on empowering organizations to connect and communicate with their customers seamlessly and efficiently.
Learn more about how the Live product family can help you support and improve your customer experience strategy.
