Service Desk

Open & Resolve Tickets Faster Than Ever
A smarter, automated Service Desk that eliminates frustration and speeds up resolution time.
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Service Desk That Works For You, Not Against You

Forget slow response times and manual tracking. Live automates ticketing, SLA monitoring, and knowledge sharing, so your team can focus on what really matters—solving problems.

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Pain Points Live Service Desk Solves

Automate Tedious Service Desk Tasks
No more manually tracking response times, contract renewals, or collection dates. Live handles these processes automatically, freeing up your team to focus on customer support—not admin work.
Speed Up Ticket Resolution by Up to 20%
Live automatically dispatches tickets to the right agent, enables co-browsing and screen sharing, and analyzes patterns to create best practices—cutting down ticket resolution time significantly.
Use Knowledge Base for Quicker Resolutions
Leverage a centralized knowledge management system to quickly find solutions to recurring issues and apply "best next step" recommendations.
Onboard New Support Specialists in One Day
Live’s AI-powered knowledge management helps new agents learn faster by guiding them through past issues and resolutions—reducing mentoring time and improving response quality.
Powerful Features of Live Service Desk

Incident Management

Set up automated escalations & on-call management, so every incident is acknowledged and resolved—without delays.

Full SLA Monitoring

Stay compliant with real-time tracking of SLAs, ensuring timely responses, accurate debt collections, and efficient issue resolution.

Knowledge Management

Create a centralized knowledge base to speed up troubleshooting, knowledge transfer, and team scalability—your corporate “Bible” for internal expertise.

Discover All Features That Transform Your Service Desk:

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